Support

Contact support

Tell us what you need and we'll reply by email within two business days (Japanese: within one business day, Japan time).

Support hours: Monday to Friday, 10:00 to 18:00 Japan time (JST), except Japanese public holidays
Languages: English, 日本語
Email: [email protected]

You can write in English or Japanese.

Before you write, the FAQ and Troubleshooting may already have your answer. What we can help with is listed in our support policy.

Your name (required)

Email address (required) We reply to this address.

Store URL (required) For example: your-store.myshopify.com or www.your-store.com

Theme version (required) In Online Store > Themes, the version is shown under the theme name. Latest version: 1.0.0.

Topic (required) This becomes the subject of our reply.

Message (required) What happened, on which page, and what you expected. Include your device and browser for display problems. Never include passwords. 20 to 5,000 characters.

Screenshots or a screen recording (optional) Images, a short video (MP4 or MOV) or a PDF. Up to 5 files, 10 MB each and 25 MB in total.

I agree that Shopippi uses these details only to answer this request, as described in the privacy notice. (required)

We will never ask for your store's admin password. If we need to see your store, we send a collaborator request that you can approve.

Contact support

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